Use the waitlist

Add waiting parties, quote a wait, hold tables for them and seat them when a table frees up.

Who is this guide for?Hosts and anyone signed in to the terminal.

Before you begin

  • Tables is switched on. See "Set up tables and your floor plan".
  • Tables is part of Surge Plus and Surge Premium.

Find the waitlist

On a wide terminal the waitlist sits beside the floor. On a narrow one, tap Waitlist (it shows a count, such as Waitlist · 3) to see it, and Tables to go back.

Add a party

Each card shows how long the party has waited against its quote. It turns yellow 5 minutes before the quote and red after it.

On the terminal
  1. Tap + Add to waitlist.
  2. Set How many with the − and + buttons.
  3. Type a Name. Leave it blank for "Walk-in".
  4. Optional: type a Phone number. Before you do, tap the i beside Phone and read the guest the words it shows. Tap Got it to close it.
  5. Pick a Quoted wait, from 5m to 90m.
  6. Tap VIP or add a Note, such as "Booth, high chair", if needed.
  7. Tap Add to waitlist.

Seat a party

The party card also has Edit to change the size, name, phone, quote or note, Cancelled to take the party off the list, and No-show to take it off as a no-show.

On the terminal
  1. Tap the party's card.
  2. Tap a free table, or tap Select tables to seat them across tables.

Hold a table

Held tables show Held · Name on the floor. The card's button becomes Held tables, and offers Seat at each one, such as Seat at T5.

On the terminal
  1. Tap the party's card, then Hold a table.
  2. Tap free tables to hold them. Tap one again to let it go.
  3. Tap Done.

See today's history

Tap History on the waitlist to see today's parties that were seated, cancelled or didn't show. Each row says what happened and when, such as Seated at T4. Tap Back to waiting to put a cancelled or no-show party back on the list.

Still stuck?

Email us your business name and what you were trying to do.

info@surgeups.com