Who is this guide for?Anyone with back-office access: Admin, Finance or Viewer. Staff who only use the till sign in on the terminal with their till code instead.
Sign in
On the back office
- Open the back office sign-in page in a web browser. It says Sign in to your back office.
- Enter your Email and Password.
- Click Sign in. You land on the Dashboard.
If you're asked for a sign-in code
On the back office
- After your password, the back office may ask for a Sign-in code. Surge emails you a six-digit code.
- Type the code and click Finish signing in.
- No code? Click Send another code. The earlier code stops working.
If you work at more than one business
One sign-in covers every business you belong to. When you have more than one, a list of your businesses appears at the top of the menu. Choose a business from it to switch.
If sign-in fails
- Email or password is incorrect: check the address is the one your invitation came to, then try again.
- Too many failed attempts. Try again in a few minutes.: after 10 wrong passwords in a row the account is locked for 15 minutes. Wait, then sign in again, or reset your password.
- Forgot your password: click Forgot your password? under the sign-in button.
Anyone who knows your email can trigger the 15-minute lock by guessing. If you're locked out again and again without trying to sign in, contact Surge support.
There's no Change password setting while signed in. To change your password, sign out and use Forgot your password?.
Related guides
Still stuck?
info@surgeups.comEmail us your business name and what you were trying to do.