Who is this guide for?Business owners only. You need back-office access and to be marked as an owner.
Sign in
On the Surge app
- Open Surge. You see Sign in, for business owners.
- Enter the Email and Password you use for the back office.
- Tap Sign in.
- If you own more than one business, pick one under Choose a business. You land on Dashboard.
Who can sign in
Only owners. Admins, Finance and Viewers who aren't owners see: This app is for business owners. Ask the owner to add you on the Team page. To make someone an owner, open their profile on Team and turn on Owns this business. They need back-office access first.
Someone with back-office access whose till role is Owner counts as an owner too, and can sign in.
Unlock with Face ID or fingerprint
This adds a lock in front of the app on your phone. It isn't two-factor sign-in.
On the Surge app
- Tap the round button with your business's initials at the top right. Account opens.
- Turn on Unlock with Face ID. On other phones it says Touch ID or fingerprint.
- Confirm with your face or finger.
Switch business or sign out
On the Surge app
- Tap the round button at the top right to open Account.
- To switch, tap another business under BUSINESS.
- To sign out, tap Sign out, then Sign out again to confirm.
With unlock on, the app locks after 5 minutes in the background and shows Surge is locked. Tap Unlock with Face ID to get back in.
The app has no password reset. If you see This account is locked after too many attempts, wait, or reset your password from the back office sign-in page.
Can't reach Surge means your phone is offline. You're still signed in. Tap Try again once you have a connection.
Still stuck?
info@surgeups.comEmail us your business name and what you were trying to do.