Who is this guide for?Anyone with back-office access. The same password is used for the Surge app.
Ask for a reset link
On the back office
- On the sign-in page, click Forgot your password?.
- Enter your Email.
- Click Send reset link. If the address has an account, a link is on its way.
Choose a new password
On the back office
- Open the email and click the reset link. The page says Choosing a new password for your email.
- Type a New password of at least 12 characters.
- Type it again in Confirm password.
- Click Set password. You see Password changed.
- Click Go to sign in and sign in with the new password.
If the link doesn't work
- A reset link lasts 30 minutes and works once.
- If you see This link has expired, click Back to sign in and ask for a new link.
- No email? Check spam, then ask again. Use the address your invitation came to.
Resetting your password signs you out everywhere you were signed in to the back office.
The Surge app has no reset option. Reset from the back office, then sign in to the app with the new password.
Related guides
Still stuck?
info@surgeups.comEmail us your business name and what you were trying to do.