Who is this guide for?Admins and owners in the back office. Owners can also do it from the Surge app.
Remove till access only
Their back-office access stays.
- Click Team in the menu, then click the person's name.
- Under Till access, click Remove till access. You see that they can no longer use the till.
- Tap Team, then tap the person.
- Under Till access, tap Remove till access.
- Tap Remove till access again to confirm.
Remove back-office access only
- Open the person's profile from Team.
- Under Back office, choose No back-office access.
- Click Save access.
- Open the person from Team.
- Under Back office, choose No back-office access.
- Tap Save access.
Remove them from the team
They lose the till and the back office at this business. Their past sales stay.
- Open the person's profile from Team.
- Click Remove from team at the bottom.
- Confirm. They disappear from the People list.
- Open the person from Team.
- Tap Remove from team.
- Tap Remove from team again to confirm.
If the till is the only access someone has, Remove till access is turned off. Remove them from the team instead.
The last admin can't be removed or have their access taken away. Make someone else an admin first, or nobody could manage the business.
If this was the person's only business, removing them deletes their Surge account. If they belong to another business, their account stays.
Still stuck?
info@surgeups.comEmail us your business name and what you were trying to do.