Print receipts on the built-in printer

Print a receipt after a sale, reprint an old one, and set the message at the bottom.

Who is this guide for?Cashiers print and reprint. Changing the receipt message needs a manager code; the heading and logo are for Admins in the back office.

Before you begin

  • The terminal has a built-in printer (Spark or Volt). It needs no setup and doesn't appear under Kitchen printers and screens.
  • There's paper in the printer.

Print a receipt after a sale

On the terminal
  1. Take the payment. When it's done, the screen asks Receipt?
  2. The customer taps Print it. The receipt prints and the sale closes.

Reprint a receipt

On the terminal
  1. Tap Reports in the bottom bar.
  2. Pick the period, for example Today or Yesterday.
  3. Open Transactions and tap the sale.
  4. Tap Reprint receipt. To print one more copy, tap Print another.

Change the message at the bottom

On the terminal
  1. Tap Settings in the bottom bar, then Receipt.
  2. Enter a manager code when asked.
  3. Type your message under Message at the bottom of the receipt. You have up to 200 characters.
  4. Tap Save. The message is used by every terminal at this shop.

Change the heading and logo

On the back office
  1. Go to Store setup > Receipt.
  2. Under Receipt heading, fill in Business name, Address and Phone.
  3. Under Logo, add your Receipt logo.
  4. Click Save. Terminals pick up the change on their next sync.
  • The address has Address line 2, City, State and ZIP too.
  • Leave a field blank to use your business's own details. Filling in any part of the address replaces the whole address with this shop's.
  • Receipt printers have no grey. For the logo, use black on white, a solid shape and bold type.
  • Only an Admin can change these.

Stop one terminal printing

On the terminal
  1. Tap Settings in the bottom bar, then Receipt, and enter a manager code.
  2. Under This terminal, turn off Print receipts. Receipts are then offered digitally.
If a receipt doesn't come out, the sale is still paid and closed. Fix the paper, then reprint it from Reports.
On a terminal with no printer the receipt screen offers Email it to me and No receipt only.
Still stuck?

Email us your business name and what you were trying to do.

info@surgeups.com