Who is this guide for?Admins, in the back office.
Before you begin
- Automatic emails are part of Surge Plus and Surge Premium.
- Your shop's postal address is on the Business page. Nothing is sent without it.
The three emails
- Welcome: once to a new customer, within a day of their first sale.
- Win-back: once to a customer who hasn't bought for a number of days you choose. The default is 60.
- VIP thank-you: once, when a customer reaches a number of visits you choose. The default is 10.
Turn them on
In Message, {first_name} and {business} are filled in for you.
On the back office
- Go to Customers and click Emails.
- Turn on the emails you want. Each switch saves straight away.
- To change the wording, edit Message, then click Save. Leave it empty to use the wording shown.
- Click Preview to see the email.
Who gets them
- Only customers marked They agreed to marketing on their record.
- They go out in the morning, never more than one a day to the same person.
- Every email carries your shop's address and a one-click unsubscribe link.
Related guides
Still stuck?
info@surgeups.comEmail us your business name and what you were trying to do.