Before you begin
- Your rewards program is started.
Add a reward
- Go to Customers and click Rewards.
- Under What the points buy, click Add a reward.
- Type the Reward name. Cashiers read this out.
- Type Points it costs.
- Under Takes off, choose An amount or A percentage, then fill in Amount off or Percent off.
- Make sure Offered at the tills is ticked.
- Click Add reward.
- Tap Rewards.
- Under Rewards customers can choose, tap + Add a reward.
- Type the Reward name and Points it costs.
- Under Takes off, choose An amount off or A percentage off, then fill in Amount off ($) or Percent off.
- Make sure Customers can choose it is turned on.
- Tap Add reward.
Change or retire a reward
Click or tap the reward to open it, change it, and save with Save reward. To stop offering it, untick Offered at the tills in the back office or turn off Customers can choose it in the app. It stays on past sales.
How customers use a reward
When a customer is on a sale, the cashier taps their name on the cart, then Change customer if the guest card opens, to see the rewards under Spend points on. Rewards they don't have enough points for are shown but can't be chosen. The cashier taps one and the discount comes off the sale. To undo it, tap Do not use the reward.
While a reward is on the sale, the cart button shows Reward · and the reward's name. One reward can be used per sale.
When points are taken
Points come off the customer's balance only when the sale is paid. A sale that's abandoned or declined costs them nothing.
Related guides
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