Who is this guide for?Owners.
Why there's no setting
Your pricing program and its rate are part of your merchant agreement, so they're set by Surge when your account is set up. They don't appear in the back office, on the terminal or in the Surge app, for any role, owners included.
What happens when it changes
- You don't re-enter any prices. Your items keep the cash prices you entered, and the card prices are worked out again.
- New receipts use the wording for the new program.
- Reprinted receipts for older sales keep the amounts that were charged.
Changing your pricing program isn't a setting. Contact Surge support with your business name and the program you want. Email info@surgeups.com.
Surcharging is restricted in some states and never allowed on debit cards. Check the rules where you trade before asking to switch to surcharge.
Related guides
Still stuck?
info@surgeups.comEmail us your business name and what you were trying to do.