Who is this guide for?Anyone who was given back-office access. Staff who only use the till don't get an invitation; they sign in on the terminal with a till code.
Set your password
On the back office
- Open the email called You've been added to your business on Surge, and click Set your password. The page says Setting up your email for the business name.
- Type a password of at least 12 characters in Choose a password.
- Type it again in Confirm password.
- Click Set password. You see You're all set.
- Click Go to sign in and sign in with your email and new password.
Already have a Surge account?
If your email already has a Surge account for another business, you don't set a new password. Sign in with the one you have. The new business appears in the business list at the top of the menu.
If the link doesn't work
- An invitation link works once and expires after seven days.
- The person who added you can see the link on screen and send it to you another way if the email didn't arrive.
- If it has expired, ask the person who invited you for a new one. An admin opens your profile under Team and clicks Send invitation again.
If your link has expired and nobody at your business can send a new one, contact Surge support. Email info@surgeups.com.
Still stuck?
info@surgeups.comEmail us your business name and what you were trying to do.